Frequently Asked
Questions

Our honey is raw because it's never heated above the natural temperature of the beehive (approximately 35°C/95°F). We extract it directly from the honeycomb and strain it only to remove wax particles, preserving all natural enzymes, pollen, propolis, and nutrients. Unlike commercial honey, we never pasteurize, ultra-filter, or add any ingredients.

Manuka honey comes from bees that pollinate the native Manuka bush (Leptospermum scoparium) in New Zealand. It contains a unique compound called Methylglyoxal (MGO), which gives it exceptional antibacterial properties. The MGO rating indicates the concentration — higher numbers mean stronger antibacterial activity. Our Manuka honey is independently tested and certified with genuine MGO ratings.

Crystallization is a natural process and a sign of pure, raw honey. It occurs when glucose separates from water and forms crystals — this doesn't affect quality or nutritional value.

To decrystallize: Place the jar in warm water (around 40°C/104°F) and gently stir until smooth. Never microwave, as this destroys beneficial enzymes.

Store honey at room temperature in a cool, dry place away from direct sunlight. Keep the lid tightly sealed to prevent moisture absorption. Do not refrigerate as this speeds up crystallization. Properly stored, raw honey never expires!

• Manuka Honey: Distinctive flavour, high antibacterial properties, MGO rated
• Clover Honey: Mild, sweet taste, light colour, versatile for everyday use
• Wildflower Honey: Complex flavour profile, varies by season and region
• Creamed Honey: Controlled crystallization for a smooth, spreadable texture

1. Browse our shop and add products to your cart
2. Click the cart icon and review your items
3. Click "Checkout" and enter your shipping information
4. Choose your payment method and confirm your order
5. You'll receive an email confirmation immediately

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Apple Pay & Google Pay
• Afterpay

All payments are processed securely through encrypted connections.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store complete credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Orders can be modified or cancelled within 2 hours of placement by contacting our support team immediately. After this window, orders are typically already being processed for shipment.

Contact us at support@wakagold.com or call +64 27 769 6977

Shipping costs are calculated at checkout based on your location and order weight. We offer various shipping options to suit your needs.

Delivery times vary by location and shipping method. Estimated times are shown at checkout before you complete your purchase. Processing time is typically 1–2 business days before shipping.

Yes! We ship to many countries worldwide. However, some countries have restrictions on importing honey products. Please check your country's import regulations before ordering.

Once your order ships, you'll receive an email with a tracking number. You can click the tracking link in the email, log into your account to view order status, or contact our support team for assistance. Tracking information is usually updated within 24 hours of shipment.

Every batch is independently tested by accredited laboratories for MGO content, purity and authenticity, microbial safety, pesticide residues, antibiotic residues, and heavy metals. All test certificates are available upon request.

• HACCP (Hazard Analysis Critical Control Points)
• MPI (Ministry for Primary Industries) registered
• GMP (Good Manufacturing Practice)
• Organic certification (for select products)
• Kosher certification

Pregnant women: Our honey is safe to consume during pregnancy.

Children over 12 months: Safe for consumption.

Infants under 12 months: Honey should NOT be given to infants under 12 months due to the risk of infant botulism. Always consult your healthcare provider if you have specific dietary concerns.

Absolutely not. We never use pesticides, antibiotics, or any chemicals in our beekeeping practices. Our hives are located in pristine, remote areas of New Zealand, far from agricultural chemicals. All our honey is tested to ensure zero pesticide and antibiotic residues.

No, you can checkout as a guest. However, creating an account lets you track orders easily, save delivery addresses, view order history, and enjoy faster checkout in the future.

1. Click "Login" in the top navigation
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a reset link
5. Click the link and create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

If your order arrives damaged or doesn't arrive at all, contact us within 48 hours with photos (if damaged). All shipments are insured for your protection. Email support@wakagold.com or call +64 27 769 6977 and we'll resolve the issue promptly.

All sales are final. Due to the nature of our food products, we do not accept returns or offer refunds. However, if there is a quality issue or your order arrives damaged, please contact us immediately and we'll work with you to resolve the problem.

We stand behind the quality of our products. Contact us at support@wakagold.com with photos and the batch number printed on the jar. We'll investigate and work with you to find a solution.