Frequently Asked Questions

Mānuka frames are gently warmed to the optimum temperature for extraction, protecting the MGO, DHA and leptosperin. Nothing is added.

Mānuka honey comes from bees working the flowers of the native mānuka bush (Leptospermum scoparium). It naturally contains methylglyoxal (MGO). The MGO number on the jar is the minimum amount per kilogram, measured by an independent lab, and we print a number below what the lab finds.

Crystallising is natural and a sign of real honey. It doesn't change the quality. To bring it back, stand the jar in warm (not hot) water and stir gently. Never microwave it: high heat changes the flavour and texture.

Store honey at room temperature in a cool, dry place away from direct sunlight. Keep the lid tightly sealed to prevent moisture absorption. Do not refrigerate, as this speeds up crystallisation. Stored well, honey keeps for a long time. Enjoy it by the date on the jar.

• Mānuka MGO 263+: the everyday Mānuka.
• Mānuka MGO 829+: our top jar, for a client gift.
• Rewarewa: honey from the native rewarewa tree. Deep amber, malty, with a caramel finish.
• Pōhutukawa: honey from New Zealand's pōhutukawa. Smooth and delicately floral.
• Clover & Lemon, Clover & Cranberry: soft clover honey with real fruit.
• Premium Honey Comb: wildflower honey sealed in the comb, for a cheese board.

1. Browse our shop and add products to your cart
2. Click the cart icon and review your items
3. Click "Checkout" and enter your shipping information
4. Choose your payment method and confirm your order
5. You'll receive an email confirmation immediately

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Apple Pay & Google Pay
• Afterpay

All payments are processed securely through encrypted connections.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store complete credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Orders can be modified or cancelled within 2 hours of placement by contacting our support team immediately. After this window, orders are typically already being processed for shipment.

Contact us at support@wakagold.com

Shipping costs are calculated at checkout based on your location and order weight. We offer various shipping options to suit your needs.

Delivery times vary by location and shipping method. Estimated times are shown at checkout before you complete your purchase. Processing time is typically 1 to 2 business days before shipping.

Yes! We ship to many countries worldwide. However, some countries have restrictions on importing honey products. Please check your country's import regulations before ordering.

Once your order ships, you'll receive an email with a tracking number. You can click the tracking link in the email, log into your account to view order status, or contact our support team for assistance. Tracking information is usually updated within 24 hours of shipment.

Every batch is independently lab tested before it's sold. Ask us for the certificate for your batch.

Pregnancy: Check with your midwife or doctor about your diet.

Infants under 12 months: Honey should NOT be given to infants under 12 months due to the risk of infant botulism. Always consult your doctor if you have specific dietary concerns.

No. We do not use pesticides or antibiotics. Every batch is independently lab tested, and you can ask us for the certificate.

No, you can checkout as a guest. However, creating an account lets you track orders easily, save delivery addresses, view order history, and enjoy faster checkout in the future.

Email support@wakagold.com and we'll reset it for you.

We can't take back food for a change of mind. If your jar arrives damaged, is faulty, or isn't what you ordered, email support@wakagold.com with your order number and a photo and we'll replace it or refund you. This doesn't affect your rights under the Consumer Guarantees Act.

We can't take back food for a change of mind. If your jar arrives damaged, is faulty, or isn't what you ordered, email support@wakagold.com with your order number and a photo and we'll replace it or refund you. This doesn't affect your rights under the Consumer Guarantees Act.

We stand behind the quality of our products. Contact us at support@wakagold.com with photos and the batch number printed on the jar. We'll investigate and work with you to find a solution.