Frequently Asked Questions

Our honey is raw because it's never heated above the natural temperature of the beehive (approximately 35°C/95°F). We extract it directly from the honeycomb and strain it only to remove wax particles, preserving all natural enzymes, pollen, propolis, and nutrients. Unlike commercial honey, we never pasteurize, ultra-filter, or add any ingredients.

Manuka honey comes from bees that pollinate the native Manuka bush (Leptospermum scoparium) in New Zealand. It contains a unique compound called Methylglyoxal (MGO), which gives it exceptional antibacterial properties. The MGO rating indicates the concentration of this compound - higher numbers mean stronger antibacterial activity.

Our Manuka honey is independently tested and certified with genuine MGO ratings.

Crystallization is a natural process and a sign of pure, raw honey! It occurs when glucose in the honey separates from water and forms crystals. This doesn't affect the quality or nutritional value.

To decrystallize: Place the jar in warm (not hot) water (around 40°C/104°F) and gently stir until smooth. Never microwave as this destroys beneficial enzymes.

Store honey at room temperature in a cool, dry place away from direct sunlight. Keep the lid tightly sealed to prevent moisture absorption. Do not refrigerate as this speeds up crystallization. Properly stored, raw honey never expires!

Each honey variety comes from different floral sources and has unique characteristics:

• Manuka Honey: Distinctive flavor, high antibacterial properties, MGO rated
• Clover Honey: Mild, sweet taste, light color, versatile for everyday use
• Wildflower Honey: Complex flavor profile, varies by season and region
• Creamed Honey: Controlled crystallization for smooth, spreadable texture

Ordering is simple:

1. Browse our shop and add products to your cart
2. Click the cart icon and review your items
3. Click "Checkout" and enter your shipping information
4. Choose your payment method
5. Review and confirm your order
6. You'll receive an email confirmation immediately

We accept the following secure payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Apple Pay
• Google Pay

All payments are processed securely through encrypted connections.

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Orders can be modified or cancelled within 2 hours of placement by contacting our support team immediately. After this window, orders are typically already being processed for shipment and cannot be changed.

Contact us at: support@wakagold.com or call +64 27 769 6977

Shipping costs are calculated at checkout based on your location and order weight. We offer various shipping options to suit your needs.

Delivery times vary by location and shipping method selected. Estimated delivery times will be shown at checkout before you complete your purchase. Processing time is typically 1-2 business days before shipping.

Yes! We ship to many countries worldwide. However, some countries have restrictions on importing honey products. Please check your country's import regulations before ordering. We cannot ship to countries with import restrictions.

Once your order ships, you'll receive an email with a tracking number. You can:

• Click the tracking link in your shipping confirmation email
• Log into your account and view order status
• Contact our support team for assistance

Tracking information is usually updated within 24 hours of shipment.

Yes! Every batch of our honey is independently tested by accredited laboratories for:

• MGO content (for Manuka honey)
• Purity and authenticity
• Microbial safety
• Pesticide residues
• Antibiotic residues
• Heavy metals

All test certificates are available upon request.

We hold the following certifications:

• HACCP (Hazard Analysis Critical Control Points)
• MPI (Ministry for Primary Industries) registered
• GMP (Good Manufacturing Practice)
• Organic certification (for select products)
• Kosher certification

Pregnant women: Our honey is safe for pregnant women to consume.

Children over 12 months: Safe for consumption.

Infants under 12 months: Honey should NOT be given to infants under 12 months of age due to the risk of infant botulism. This applies to all honey, not just ours.

Always consult your healthcare provider if you have specific dietary concerns.

Absolutely not! We never use pesticides, antibiotics, or any chemicals in our beekeeping practices. Our hives are located in pristine, remote areas of New Zealand, far from agricultural chemicals. All our honey is tested to ensure zero pesticide and antibiotic residues.

No, you can checkout as a guest. However, creating an account offers benefits:

• Track your orders easily
• Save delivery addresses
• View order history
• Faster checkout for future orders

To reset your password:

1. Click "Login" in the top navigation
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a reset link
5. Click the link and create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

We're here to help! Contact us through:

• Email: support@wakagold.com
• Phone: +64 27 769 6977
• WhatsApp: +64 27 769 6977

Average response time: 24 hours

We take great care in packaging, but if your order arrives damaged or doesn't arrive at all:

1. Contact us within 48 hours with photos (if damaged)
2. Email: support@wakagold.com
3. Or call: +64 27 769 6977
4. We'll investigate and help resolve the issue

All shipments are insured for your protection.

All sales are final. Due to the nature of our food products, we do not accept returns or offer refunds on orders.

However, if there is a quality issue or your order arrives damaged, please contact us immediately and we'll work with you to resolve the problem.

We stand behind the quality of our products. If you experience any quality issues:

• Contact us immediately at support@wakagold.com
• Provide photos of the product and batch number
• Describe the issue in detail
• We'll investigate and work with you to find a solution