Terms & Conditions

Authenticity & Quality

• Our honey is 100% authentic and crafted in line with strict food safety regulations
• All products undergo rigorous quality control and lab testing
• We source our honey ethically from pristine New Zealand landscapes

Product Descriptions

Product descriptions, images, nutritional information, and specifications are provided for guidance purposes. We strive for accuracy but note that:

• Natural variations in flavor, color, or texture may occur due to seasonal factors
• Product images may differ slightly from actual items
• Honey crystallization is a natural process and does not affect quality

Order Acceptance

When you place an order through our Site:

• Orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel any order at our discretion
• Order confirmation does not guarantee acceptance
• We will notify you if an order cannot be fulfilled

Pricing & Currency

Prices are displayed in multiple currencies to serve our global customers:

• British Pound Sterling (GBP)
• New Zealand Dollar (NZD)
• Australian Dollar (AUD)
• United Arab Emirates Dirham (AED)
• Indian Rupee (INR)
• Euro (EUR)
• Japanese Yen (JPY)

All prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.

Payment Methods

• We accept major credit cards, debit cards, and other payment methods as displayed at checkout
• All payments are processed securely through trusted payment providers
• Payment must be received in full before order dispatch
• We do not store your complete payment card details

Global Shipping

We ship worldwide, including to:

• United Kingdom
• New Zealand
• Australia
• United Arab Emirates
• Republic of India
• European Union member states
• Japan

Delivery Timeframes

• Estimated delivery times are provided at checkout
• Delivery times may vary based on destination and customs clearance
• We are not responsible for delays caused by customs or courier services

Eligible Returns

Returns are only accepted if products are:

• Damaged during shipping
• Defective or do not meet quality standards
• Incorrect items sent (wrong product or quantity)

Returns Process

• Claims must be made within 7 days of delivery
• Contact us at support@wakagold.com with your order number and photos of the issue
• We will assess the claim and provide instructions for return or replacement
• Approved returns will receive a full refund or replacement
• Refunds will be processed to the original payment method within 7-14 business days

Non-Returnable Items

• Products that have been opened or consumed
• Returns due to change of mind or preference
• Products past the return window (7 days)

Allergy Information

• Individuals allergic to bee products, pollen, or honey should avoid consumption
• Our products may contain traces of pollen and other natural substances
• If you experience any allergic reaction, discontinue use immediately and seek medical attention

Medical Disclaimer

• Our honey products are food items, not medicines
• Any health claims are based on traditional use and general wellness benefits
• Consult your healthcare provider before using honey for medicinal purposes
• We make no guarantees about specific health outcomes

Protected Content

All content on this Site is owned by Waka Gold and protected under international copyright and trademark laws, including but not limited to:

• Brand name and logos
• Product designs and packaging
• Website text, images, and graphics
• Product photography and descriptions
• Marketing materials and content

Usage Restrictions

• You may not reproduce, distribute, or display any content without written permission
• Commercial use of our intellectual property is strictly prohibited
• Unauthorized use may result in legal action
• You may print or download content for personal, non-commercial use only

Regional Application

These Terms & Conditions are governed by the laws of the applicable jurisdiction based on your location:

• United Kingdom: English law
• New Zealand: New Zealand law
• Australia: Australian law
• United Arab Emirates: UAE law
• Republic of India: Indian law
• European Union: EU law and member state law
• Japan: Japanese law

Dispute Resolution

• Any disputes will be resolved under the laws of the relevant jurisdiction
• For jurisdictions not listed above, international commercial practice applies
• We encourage resolution through good faith negotiation before legal proceedings

Liability Exclusions

To the maximum extent permitted by law, Waka Gold is not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage not directly caused by our products
• Delays or failures in delivery due to circumstances beyond our control

Regulatory Compliance

We are committed to protecting your personal information in accordance with:

• GDPR - General Data Protection Regulation (EU)
• New Zealand Privacy Act
• Australian Privacy Principles
• UAE PDPL - Personal Data Protection Law
• Republic of India Digital Personal Data Protection Act
• Japan's Act on Protection of Personal Information

Updates & Modifications

• We reserve the right to update or modify these Terms & Conditions at any time
• Changes will be posted on this page with an updated "Last Updated" date
• Material changes may be communicated via email or website notification
• Continued use of the Site after changes constitutes acceptance of the updated terms
• We recommend reviewing these terms periodically