How Can We Help You?
Find answers, get support, or reach our team directly
Getting Started
Creating Your Account
Sign up to save addresses, track orders, and enjoy faster checkout for future purchases.
Placing Your First Order
Browse products, add to cart, enter shipping details, and complete secure checkout.
Payment Methods
We accept credit cards, debit cards, Apple Pay, and Google Pay securely.
Shopping Safely
All transactions are SSL encrypted and processed through secure payment gateways.
Orders & Tracking
Track Your Order
Use the tracking link in your email or log into your account to see order status.
Modify or Cancel Order
Contact us within 2 hours of ordering to make changes. After that, orders are being processed.
Order Status Meanings
Pending, Processing, Shipped, Delivered. Understand what each status means for your order.
View Order History
Log into your account to access past orders and download invoices.
Account Help
Reset your password
Email support@wakagold.com and we'll reset it for you.
Update Account Details
Change your email, password, name, and saved shipping addresses in account settings.
Email Preferences
Manage your newsletter subscriptions and order notification preferences.
Account Issues
Having trouble logging in? Contact support for assistance with your account.
Product Information
Understanding Manuka Honey
What the MGO number on the jar means, and how to pick yours.
Storage Tips
Keep honey at room temperature, away from direct sunlight. Do not refrigerate it.
Quality & Testing
Every batch is independently lab tested. Ask us for the certificate.
Why honey crystallises
It's natural. Stand the jar in warm (not hot) water to bring it back.
Shipping & Delivery
Shipping Costs & Times
Shipping costs calculated at checkout based on location and weight. Various options available.
Processing Times
Orders typically process within 1 to 2 business days before shipping.
International Shipping
We ship worldwide. Check import regulations for honey products in your country.
Address Issues
Contact us immediately if you entered the wrong address. We'll try to update before shipment.
Report Issues
Damaged, faulty, or the wrong jar
We can't take back food for a change of mind. If your jar arrives damaged, is faulty, or isn't what you ordered, email support@wakagold.com with your order number and a photo and we'll replace it or refund you. This doesn't affect your rights under the Consumer Guarantees Act.
Missing Items
If items are missing from your order, let us know and we'll investigate immediately.
Quality Concerns
Report any quality issues with photos and batch number. We'll resolve it promptly.
Returns and refunds
We can't take back food for a change of mind. If your jar arrives damaged, is faulty, or isn't what you ordered, email support@wakagold.com with your order number and a photo and we'll replace it or refund you. This doesn't affect your rights under the Consumer Guarantees Act.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you.