Privacy Policy
We value your privacy and are committed to protecting your personal information.
Last updated: January 15, 2026
At Waka Gold, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Compliance with Laws
We are committed to complying with data protection regulations across all jurisdictions where we operate. Our practices align with:
- GDPR (General Data Protection Regulation) - European Union
- New Zealand Privacy Act - New Zealand
- Australian Privacy Principles - Australia
- UAE Personal Data Protection Law (PDPL) - United Arab Emirates
- Digital Personal Data Protection Act - Republic of India
- Act on the Protection of Personal Information - Japan
2. Data We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name and contact details (email, phone number, address)
- Account credentials
- Communication preferences
Payment Information
- Payment card details (processed securely by our payment providers)
- Billing address
- Transaction history
Order & Usage Data
- Purchase history and order details
- Website usage data (pages visited, time spent)
- Cookies, IP address, and device information
- Browser type and operating system
3. How We Use Your Data
We use your information for the following purposes:
- Order Processing: To fulfill your orders, process payments, and arrange delivery
- Customer Support: To respond to your inquiries and provide assistance
- Service Improvement: To analyze usage patterns and enhance our website and services
- Marketing Communications: To send promotional emails and offers (with your consent)
- Legal Compliance: To meet legal obligations and enforce our terms
- Fraud Prevention: To protect against unauthorized transactions and security threats
5. Cross-Border Data Transfers
As a global business, your data may be transferred to and processed in countries outside your residence. We ensure that:
- All international transfers comply with applicable data protection laws
- We implement GDPR standard contractual clauses where required
- Adequate safeguards are in place to protect your information
- Data recipients maintain appropriate security standards
6. Your Rights
Depending on your location, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion of your personal data (subject to legal requirements)
Right to Restriction
Request restriction of processing in certain circumstances
Right to Portability
Receive your data in a structured, commonly used format
Right to Opt-Out
Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at support@wakagold.com. We will respond to your request within the timeframe required by applicable law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for a reasonable period afterward
- Transaction Records: Kept for legal and accounting requirements (typically 7 years)
- Marketing Data: Retained until you withdraw consent or unsubscribe
- Website Analytics: Aggregated data may be retained indefinitely for statistical purposes
8. Data Security
We implement robust security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Servers: Data stored on secure, access-controlled servers
- Regular Audits: Periodic security assessments and vulnerability testing
- Access Controls: Limited access to personal data on a need-to-know basis
- Breach Notification: We will notify you and relevant authorities of any data breach as required by law
While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login credentials confidential.
9. Third-Party Services
We work with trusted third-party service providers to operate our business effectively. These providers may include:
Service Categories
- Payment Processors: To securely handle transactions
- Shipping & Logistics: To deliver your orders
- Analytics Providers: To understand website performance
- Marketing Platforms: To send communications (with consent)
- Customer Support Tools: To provide assistance
All third-party providers are required to:
- Maintain strict confidentiality agreements
- Process data only for specified purposes
- Implement appropriate security measures
- Comply with applicable data protection laws
10. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete such information from our systems.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@wakagold.com.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- We will post the updated policy on this page with a new "Last Updated" date
- For material changes, we may provide additional notice (such as email notification)
- Continued use of our website after changes constitutes acceptance of the updated policy
- We encourage you to review this policy periodically
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: